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Thursday, December 2, 2021

The world’s first “artificial intelligence casino” delayed due to technical failure


The creation of the world’s first “artificial intelligence casino” equipped with robotic croupiers and cameras that can detect bad behavior is the flagship project of SenseTime, one of China’s leading artificial intelligence companies, as it seeks to find a global market for its technology.

However, according to several insiders, its ambitious plan to transform Singapore’s first casino Resorts World Sentosa, Genting, has encountered technical difficulties, and the announcement originally scheduled for last year has been postponed.

“SenseTime is very proud of the Genting project. They wanted to make an important announcement with the government and the resort, but it has been delayed. Now, it is just silent,” said a person involved in the project.

Founded in 2014, this start-up company focuses on facial and image recognition and has become one of the most valuable independent artificial intelligence companies in the world because China prioritizes this field.After raising nearly $5 billion from investors, it is now preparing Initial public offering It was listed in Hong Kong after obtaining regulatory approval last week.

But its prospectus warned that its international business was affected during the coronavirus pandemic and stated that the challenge of commercializing its products in new markets is a risk factor.

Resorts World Sentosa Casino Singapore
Genting’s casino complex is located on the man-made island of Sentosa and is popular with wealthy expats and foreign residents © Edgar Su/Reuters

The Singapore project is disclosed in detail here for the first time, aiming to show what the company’s artificial intelligence can do. The casino complex in Genting is located on the man-made island of Sentosa, which is popular with wealthy expats and foreign residents. Before the pandemic, it attracted wealthy gamblers from all over the world, especially mainland China.

A comprehensive surveillance system will be able to track people throughout the casino resort, identifying them every time they move in front of a new CCTV camera.

“The main focus is to prevent fraud,” said a former employee of SenseTime. For example, the casino wants to ensure that employees “will not meet with people they shouldn’t meet”[and]Monitor dealers to make sure they don’t steal chips.”

A former Genting employee said that SenseTime’s system will use “gesture recognition” to track the hands of dealers and customers, and check the bonuses of gamblers.

Another priority is to track gamblers through facial recognition, which can either blacklist customers that the casino does not want to serve, or understand how gamblers behave in the casino so that they can conduct more accurate promotions.

However, two former employees said there were a series of technical failures. The existing CCTV cameras in casinos cannot provide high-quality images, especially in low-light areas such as parking lots.

“They had to change the camera[s] Or work with what we have, which is a problem,” said a former employee who knew about the project. In July 2020, Genting announced a partnership with Canon to provide the resort with new security cameras.

Another challenge is that all casino staff wear uniforms, which makes it more difficult to distinguish them. “In addition to clothes, there are other functions… but these are weak signals,” said a former employee.

One of the former employees said that a more advanced part of the project was to replace human dealers with machines to “make the casino feel like it is operated by artificial intelligence”, but “has not been very successful yet.”

Although local officials at Macau’s gambling destination stated that artificial intelligence should only be used for security purposes, lawyers said that Singapore has no specific laws against casinos using the technology. Shaun Leong, a partner at the international law firm Withers, said that any use of artificial intelligence will be protected by existing privacy laws.

“In theory, casinos can use facial recognition technology or machine learning capabilities to monitor and monitor customers gambling in order to detect cheating. I think this is a very interesting use, and its legitimacy may still be explored,” Liang said .

SenseTime itself has stated that information security and data privacy are the “top priority” and that data is only used for the purposes expressly authorized by customers, including identity verification, record keeping, and statistics. Without prior approval and consent, it will not The data is used for the purpose.

“We continue to monitor our data processing cooperation with third parties, and regularly review the content of such cooperation, the scope of cooperation agreements and the implementation of such agreements to ensure compliance with relevant laws and regulations,” the company said.

When asked about the delays and challenges of the Genting project, SenseTime said it would not comment on customer relationships and abide by local laws and regulations.

Genting did not respond to a request for comment.

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