No one likes e-mail.it is shattered Part of the modern world We haven’t given up Although now Have to listen to Slack’s ping And the team.But a pair of researchers discovered a simple technique to reduce the fear of the inbox: return emails to them asynchronous root.
Most of us think we need to respond to emails immediately, and Half of us will respond within an hourThis means that too many of us will reply to messages during off-hours or in the middle of actual work.This is a problem because we all receive too many emails and spend more than A quarter of our work The time of such a message.
After running a series Eight different studies, Laura M. Giurge from London Business School and Vanessa Bohns from Cornell University may have the answer: Don’t treat email like Slack.
Email is a valuable tool because it is flexible and can even collaborate extensively with people outside the company, and it is asynchronous, which means that the receiver and sender do not need to be online or work at the same time. “We have turned our strengths into weaknesses,” Giurge said. “It should be used as an asynchronous communication method. Somehow, we started to use it as an’always’ communication method.”
Instant messaging tools, such as Slack, may require immediate confirmation—even if it’s just a GIF or a thumbs-up emoji—because they are often used as a way to collaborate on work at the same time. But now is the time to reconsider using e-mail like old-fashioned paper mail: After receiving a broadband bill from your ISP, you will not write a letter to confirm receipt and indicate that you intend to pay; you just have time Pay money.
Of course, this only works if we all agree, and the boss has trained their employees to immediately notice when they receive a new message in their inbox. “Email should allow us to work anytime, anywhere, thereby making our lives easier,” Bonns said. “On the contrary, we always work everywhere…because when we hear that jingle in the e-mail, we feel the pressure to respond quickly.”
Anyone with an email account is both a sender and a receiver, so it should be easy to understand the opinions of others, but we often forget. “At the moment of sending, we were so focused on our own point of view that we forgot what it was like from the receiver’s perspective,” Bonns said.
The sender may not even want a quick reply—especially if it means they have work to do—but when the message enters your inbox, it will suddenly appear in your to-do list. “As a receiver, you just care too much about other people’s expectations. If you don’t reply to them right away, what they might think-you are not focused, careless or not paying attention-so that we really care about the response speed,” Giurge said.